Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, fully sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and follow the link to your account https://account.doodop.se and then request a return.

Sign in to your account:
In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.Click "Request return" for the order that you want to submit the return for.If your order has more than one item, then select the items that you want to return.Select a return reason and add a note for the store. Click "Request return".

You can contact us at hello@doodop.se if you need any assistance with a return of a purchased or if you regret a purchase. You can regret a purchase until it is distributed. Please note that returns will need to be sent to the following address: Dalbobranten 21, 128 68 Sköndal, Sweden.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@doodop.se. 

 

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Unfortunately, we cannot accept returns on items purchased on sale or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it,  unused, sealed package, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days after we have received your return. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@doodop.se.

Right of withdrawal & “cancel/withdraw” button

Right of withdrawal and cancellation button
When you shop with us online, you as a consumer have a 14‑day right of withdrawal in accordance with the EU rules on distance contracts. The withdrawal period starts the day after you receive your order.

You can cancel/withdraw your purchase in two ways:
– by using our cancellation/withdrawal button on the same page where you placed your order (or via “My account”/order history),
– or by contacting us in writing via email and clearly stating that you wish to exercise your right of withdrawal.

When you use the cancellation button, you will automatically receive an acknowledgment confirming that we have received your request. This acknowledgment serves as proof that you have asked to withdraw from the contract, but it does not in itself mean that the return process is completed.

After you have notified us of your withdrawal, the following applies:
– you must send back the goods without undue delay and no later than 14 days after notifying us,
– you are normally responsible for the cost of return shipping unless otherwise stated,
– we will refund the amount you paid (including the original shipping cost) no later than 14 days after we have received the goods back or you can provide proof that they have been sent.

Exceptions to the right of withdrawal
Certain hygiene products may be excluded from the right of withdrawal if the seal has been broken and the product cannot be returned for health or hygiene reasons. Any such exceptions will be clearly stated on the relevant product page.